Return policies

Changed your mind? You have 15 days from the date of purchase to make a return or exchange. Items must be in their original packaging and in perfect resalable condition. No refunds are offered: exchange or store credit only. Store credits can be used online or in-store.

Online Returns
To return items purchased online, your order must have been placed through our website. Simply contact us to begin the return process. Once your items are received, a store credit or refund will be issued, depending on the items involved. A fee of $9.98 will be deducted from the refund or store credit to cover return shipping and restocking fees.

In-Store Returns - FREE
You can return your items at any time, free of charge, to the store of your choice. Simply bring the items you wish to return — it’s as easy as that.

Items Eligible for a Refund 
Certain products are eligible for a full refund if you change your mind, including:

  • “Delivered by Umbra” products
  • “Delivered by Brunelli” products
  • “Delivered by Bugatti” products 

Final Sale Items
Certain products are excluded from our return policies:

  • Furniture
  • Jewelry
  • Gourmet products
  • Clearance items (prices ending in “00”)
  • “Delivered by Oleka” products
  • “Delivered by SQ” products
  • “Delivered by Espe” products
  • “Delivered by Safdie & CO” products
  • “Delivered by Turpone” products
  • “Delivered by Kidz District” products
  • “Delivered by Style In Form” products
  • “Delivered by Crusoë” products 

These items are not exchangeable, not eligible for store credit, and therefore non-refundable. However, if an item arrives damaged, we will replace or exchange it at no cost.

Still got questions, contact us.

By phone

Contact us by phone during our business hours! If we’re unable to answer, simply leave us a detailed message we’ll call you back as quickly as possible, we promise!
Appelez-nous

By email

Here’s the English translation in a warm, Kozy-style tone: Write to us by email by filling out the form at the bottom of this page! Don’t forget to select the appropriate reason for your inquiry — it gives us a helpful boost to make sure we respond to your request just right. ✨
Remplir le formulaire

In store

Des questions sur un produit, un retour en boutique ou simplement envie de nous voir en personne? Trouvez le magasin le plus près ici. ✨ À noter : nos boutiques n’ont pas toujours accès aux informations liées aux commandes en ligne.
Trouver un magasin