In-store pickup

Pickup Deadline

You have 7 days from the date you receive the email confirming that your order is ready to come to the store and pick it up. If this deadline is not met and no extension has been agreed upon, a full refund in the form of store credit will be issued.

Changed your mind?

If, at the time of pickup, one or more items no longer suit you, we will issue a refund for those items. You may also cancel your order at any time within the 7-day period, by phone, email, or in store, and we will process your refund.

Why is a store credit issued when the pickup deadline has passed?

We take great care with every order and dedicate time to preparing each one and following up on it. An order that is not picked up within the prescribed deadline requires additional follow-up, takes up storage space, can result in lost sales for seasonal items, and holds products that cannot be sold to other customers. For these reasons, we offer a generous pickup window, but beyond that period, the order cannot be refunded to the original payment method. A store credit is offered instead.

Still got questions, contact us.

By phone

Contact us by phone during our business hours! If we’re unable to answer, simply leave us a detailed message we’ll call you back as quickly as possible, we promise!
Appelez-nous

By email

Here’s the English translation in a warm, Kozy-style tone: Write to us by email by filling out the form at the bottom of this page! Don’t forget to select the appropriate reason for your inquiry — it gives us a helpful boost to make sure we respond to your request just right. ✨
Remplir le formulaire

In store

Des questions sur un produit, un retour en boutique ou simplement envie de nous voir en personne? Trouvez le magasin le plus près ici. ✨ À noter : nos boutiques n’ont pas toujours accès aux informations liées aux commandes en ligne.
Trouver un magasin